Customer Care and policies of Rose and silk

Customer Care & Policies

At Rose & Silk Florist (legally registered as Rose and Silk Florist LLC), your privacy and trust are our priority. This document outlines how we collect, use, and protect your personal information, as well as important terms regarding purchases and services through our website.

Any information you share with us—whether through our online store, contact form, or WhatsApp—such as your name, address, phone number, and order details, is handled with care and stored securely. We do not sell or share your information with third parties for commercial purposes.

We will only use your data to:

Process and confirm your orders.
Coordinate deliveries.
Provide personalized customer service.

You have the right to request access to your personal data, correct inaccuracies, or request its deletion at any time by contacting us directly.

Security Commitment

Our website is hosted on Wix and secured with SSL encryption, ensuring that any information you submit is protected during transmission. Online payments are processed securely through trusted payment gateways.

In addition, please note:

Rose & Silk Florist accepts orders through four official channels:

Our website (www.roseandsilkflorist.com). Orders placed through our website are processed and fulfilled directly by Rose & Silk Florist. Deliveries are handled by our in-house team or trusted local couriers, ensuring personalized service.
In-person purchases at our studio in Lewisville, TX. You can visit us for custom orders and immediate pickups.
Via WhatsApp, for personalized order coordination. Orders coordinated through WhatsApp are managed directly by Rose & Silk Florist and delivered by our team.
Through DoorDash, as an external authorized delivery partner. Orders placed directly through the DoorDash app or website are handled and delivered by DoorDash’s logistics services, following their own policies and timelines.

For general inquiries, event updates, or customer service questions, you may also contact us via Instagram @rosensilk.tx. However, please note that orders and payments are only processed through our official channels listed above.

We are not responsible for delivery times, product handling, or data privacy practices once an order has been placed via DoorDash, as their own processes and policies apply.

Any services, listings, or resellers outside of these official channels are not affiliated with Rose & Silk Florist LLC, and we are not liable for any issues arising from unauthorized third-party services.

Cookie Policy

Our website uses cookies to enhance user experience, support essential site functionality (such as cart and checkout), and collect anonymous analytical data. By using our site, you consent to our use of cookies. You may adjust your browser settings to disable cookies if you prefer.

Shipping & Delivery Policy

We offer local deliveries with great care and punctuality. Each floral arrangement is freshly made and carefully packaged to ensure it arrives in perfect condition.

Delivery rates and schedules vary depending on the location and will be clearly specified at checkout. You may also coordinate special delivery instructions via WhatsApp or through our contact form. All delivery details will be confirmed prior to dispatch.

Wholesale Inquiries

If you are interested in offering our floral arrangements at your store or event, please reach out via WhatsApp or through our contact form. We will provide detailed information on pricing, availability, and collaboration terms.

Return & Refund Policy

Due to the perishable and custom-made nature of our products, we do not accept returns. However, if you experience any issues with your order, please contact us within 24 hours of delivery. We are committed to ensuring your satisfaction and will work to resolve any concerns promptly.

Payment Methods

Orders can be placed and paid securely through our online store using major credit/debit cards and other payment options available at checkout. For custom orders or special arrangements, payments may also be coordinated personally through WhatsApp or after confirmation via our contact form.

Legal Jurisdiction

This Privacy Policy and Terms of Service are governed by the laws of the State of Texas, United States.

For any questions regarding privacy, order conditions, or partnerships, please contact us directly at roseandsilkllc@gmail.com or via WhatsApp.

Disclaimer — Limitation of Liability

At Rose & Silk Florist (Rose and Silk Florist LLC), we strive to provide accurate product descriptions, timely deliveries, and secure online transactions. However, we are not liable for:

Any delivery delays, damages, or issues that occur after the order has been dispatched, whether through in-store pickup or third-party delivery services like DoorDash, as their logistics and handling procedures are beyond our direct control.
Condition of the product after delivery if mishandled or stored improperly by the recipient, beyond our control.
Temporary website malfunctions, payment gateway issues, or technical errors outside of our direct control.
Loss of data or unauthorized access caused by external cyber threats, despite our implementation of industry-standard security measures.

By purchasing from our store or using our services, you acknowledge and agree to these limitations.

Effective Date: July 2025

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